Refund & Return Policy

Because we sell sealed, collectible trading-card products, all sales are final — we don't accept change-of-mind returns or exchanges.

Lost or damaged in shipping

Once an order leaves us it's in the carrier's hands. DankFlip LLC is not responsible for packages that are lost, delayed, or damaged in transit. If this happens, please file a claim directly with the carrier — we're happy to provide any order details you need to support it.

If we made a mistake

If the problem is an error on our part — for example, you received the wrong item — contact us at support@dankflip.com within 24 hours of delivery with photos and proof of the issue. We'll review it and assist in a timely manner, with a replacement or refund where appropriate.

Cancellations

You can ask to cancel an order any time before it ships (we typically ship within 1–2 business days). Once an order has shipped it can no longer be cancelled.

How refunds are issued

When a refund is approved, it's returned to your original payment method through our payment processor, Stripe. Depending on your bank, it can take 5–10 business days to appear on your statement.

Not eligible

• Change-of-mind returns or exchanges.
• Opened, unsealed, or used items.
• Packages lost, delayed, or damaged in transit (file with the carrier).
• Claims made more than 24 hours after delivery, or without photos and proof.
• Sealed-product contents or pull rates — products are sold factory sealed.

Contact us

For an order issue covered above, email support@dankflip.com with your order number and supporting photos. See our Shipping Policy for delivery details.